The Future of Work with AI: Harnessing the AI Workforce Revolution and The Augmented Future

Ai, in the form of 'Copilots', is ushering in the next generation of enterprise technologies and will radically advance how it can augment and enhance modern work practices.

This entry is part 1 of 1 in the series Enhancing Work with AI

In March of 2023 Microsoft shared this talk from Satya Nadella and Jared Spataro focused on how AI will power a whole new way of working for everyone.

Ai, in the form of ‘Copilots’, is ushering in the next generation of enterprise technologies and will radically advance how it can augment and enhance modern work practices.

The best way to understand how AI will transform office work is simply to apply the same principles that always have been for new business technology.

Since the very first computers and mainframes IT has been used to automate mundane tasks to free up people to work more creatively, and at a capacity and speed far beyond humans; and the central value of the Cloud has always been that it enables organizations of any size to tap into computing power on a shared basis that they couldn’t afford or have the skills to adopt directly in-house.

Ai represents the pinnacle of this. The ultimate evolution of massive, intelligent computing capability, made accessible to even the smallest of organizations via Cloud services like Zoom and Microsoft 365.

AI Can Now Attend Zoom Meetings for You: The Advent of the Copilot Era

With the rapid advancement of technology and the recent shift towards remote work, companies like Zoom have become instrumental in enabling seamless communication and collaboration, and so offer a unique perspective on the future of work and how it is shaping the way we work and collaborate.

As the Washington Post reported Ai can now attend Zoom meetings for you, just one example of the primary feature of this trend, the era of the ‘Copilot’. These are Ai agents that can intelligently automate various aspects of your office work.

The Zoom AI Companion is a Generative AI Digital Assistant designed to simplify and streamline daily tasks. By leveraging AI technology, it can understand and respond to user commands, providing real-time assistance and information. It can help users boost their productivity by automating repetitive tasks and providing quick access to information, valuable time and effort, and can even send and receive messages, make phone calls, and even facilitate video conferences.

Gary Sorrentino, Global CIO for Zoom, shares Four Predictions for the Future of Work, describing that organizations will embrace hybrid working as the norm, Ai will be applied to automate repetitive meeting tasks and similarly the technologies for virtual meetings will become both smarter and more transparent.

Microsoft Copilot

Similarly for Microsoft at the centre of this revolution is the Copilot concept and applications, which Microsoft CTO and President of AI Kevin Scott describes in this keynote talk: The Era of the AI Copilot. In this talk Microsoft describe Becoming an AI-Powered Organization with Microsoft Copilot.

Jared Spataro, Head of Microsoft’s Modern Work team, sets the scene in this Harvard Business Review interview, which looks at the future of work and the technologies that will get us there, and in this WSJ interview he discusses how the company is expanding access to OpenAI tools and the growing capabilities of ChatGPT.

In this video Microsoft introduces the 365 Copilot and in this one How It Works. There is one for each major product, such as Copilots for Teams Meetings, Outlook, Word, Excel, Powerpoint, Security and Power Apps.

The core ideal is one of intelligent work augmentation, where the copilot accelerates and magnifies the end result of what a person is trying to achieve, automating the mundane and enhancing the output.

For example imagine you missed an important meeting. You can use the Teams copilot to ‘follow’ the meeting, and be sent a summarized recap of what you missed. Consider the billions of other interactions like this one that office workers participate in, and how much of an overall productivity boost can be achieved with all of them enhanced this way.


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